Job Family Overview

Support Technicians support the global computer infrastructure for hardware and software development, working mainly with data centers, storage services, and compute and build infrastructures. 

Depending on your level of seniority, your role may include:

  • Integrating installing, configuring, testing, and supporting compute environment systems.
  • Applying advanced troubleshooting to operational issues in a global compute farm environment.
  • Driving continuous improvement efforts to meet data center health goals, as well as emerging capacity and performance needs.

An Insight into What You'll Do

As a Support Technician, you will operate, maintain, monitor, analyze, and improve the compute farms in different development sites. Members of the team must be able to adapt standardized administration methodologies based on Intel’s solutions.

As part of this team, you will:

  • Operate and configure workload management solutions for high performance computing based on Intel’s in house solutions.
  • Define, implement, and maintain customized compute farm monitoring reports to handle deviations and alerts.
  • Handle first- to third-level IT tickets, for example, tickets may include enhanced troubleshooting.
  • Proactively drive continuous improvement efforts to meet data center health goals, as well as emerging capacity and performance needs
  • Interact with end users, IT partners, System Architects, and Service and Support teams worldwide.

This position may include on-call support out of office hours.

An Insight into What You'll Bring

We are looking for individuals who will represent local requirements to global, cross-functional, and cross-site teams. In order to succeed in this position you must have the communication skills required to interact with end users, IT Partners, System Architects, and Service and Support teams worldwide. You will get to serves as the site expert for the local compute environment compute and build servers and be part of a larger, global team supporting worldwide innovations.

 
  • Home
  • IT
  • Join Our AI Talent Network