Customer Validation Engineer
Intel's Accelerated Computing and Graphics (AXG) group is on an exciting journey to deliver unprecedented computing power to everyone.
As a new business within Intel, this is an opportunity to help influence and shape how the Accelerator and Solutions Customer Engineering team provides enabling, advocacy and support for our OEM and ODM customers as they develop, validate and launch server systems that include Intel GPU products.
The Customer Validation Engineering reports into the GPU Hardware PAE team and is responsible for, but not limited to, the following:
Running various types of validation tests on customer systems which may include pre-release testing of firmware, on demand engineering bug fix validation, system qualification tests, system health checks.
Developing tools and automation scripts to run various functional stress tests to qualify hardware including power delivery and power management tests, thermal tolerance, reset, PCIe margining etc..
Running workloads and benchmarks on various system configurations to validate performance for various different market segments.
Providing support to customers running the certification and qualification test tools and driving resolution to issues seen by the customer through use of debug skills and collaboration with other experts.
Enabling and providing training on usage of systems in the lab to various other teams that develop, validate, and deploy products.
Other tasks may include writing white papers, documentation of processes and tools, running product experiments and pilots and system database management.
Behavioral Skills Desired:
Customer Obsessed - Motivated to drive customer success across technical and organizational boundaries and ability to identify and resolve both customer technical and relationship issues independently
One Intel - Collaborative team player with strong interpersonal skills
Fearless - Ability to adapt and operate in a fast-paced and constantly changing environment with a strong sense of task prioritization to maximize impact
Truth and Transparency - Ability to clarify and drive vague or unclear requirements, and excellent communication (verbal and written) with past experience writing documentation and delivering training presentations
Inclusion - Ability to bring out the best in the team and others through supportive, positive role-modeling
Inside this Business Group
Qualifications: You must possess the below minimum qualifications to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates.
Minimum Education and Experience:
A Bachelor's degree in Electrical engineering or Computer Science with 5+ year experience in one or more of the following areas:
Intel architecture systems, processors, chipsets or accelerators
Platform level validation, tools and methodologies
Debugging experience involving root causing issues at hardware, firmware, OS level, kernel debug
Scripting skills for example: Bash, Python, PowerShell etc.
Strong English skills for communication with other engineering teams globally
- Experience writing system validation test plans and/or diagnostic test scripts used for validation.
- Experience working directly with customers and customer requirements.
The focus of Accelerated Computing Systems and Graphics (AXG) is to accelerate our execution in strategic growth areas of high-performance computing and graphics. AXG is chartered with delivering high performance computing and graphics solutions (IP, Software, Systems), for both integrated and discrete segments across client, enterprise and data center. Our mission is to make zeta-scale computing accessible to every human on the planet by the end of this decade and to entertain, educate and connect billions of people with buttery smooth visual experiences.Work Model for this Role
This role will require an on-site presence.