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Job ID: JR0169046
Job Category: Contract Employee
Primary Location: Penang, PNG MY
Other Locations:
Job Type: Intel Contract Employee

HR Contact Center Agent

Job Description

This role is responsible for the resolution of internal customer queries regarding benefits and other internal programs via employee contact channels - namely web ticket, email, Chat or Phone:

- Gathers and clarifies feedback and other information from internal customers through various methods researches relevant guidelines and responds to inquires promptly

- In dealing with more complex queries may be involved with other customers within or across different functions

- Provides coaching, influencing and dispute resolution strategies to managers and other customers regarding company or benefits policies


Qualifications

- Candidate must possess at least a Bachelors Degree or Professional Degree in any field

- Strong analytical and problem solving skills with the ability to follow through for satisfactory issue closure

- Ability to focus and pay attention to detail

- Ability to read contents/materials online quickly, comprehend them and apply the needed information to the questions asked on demand from customers

- Proficiency knowledge of Microsoft Office: Excel, Word, PowerPoint, Email and Internet

- Excellent work ethic and positive attitude are required

- Excellent interpersonal skills required

- Ability to multitask

- Ability to work as an individual contributor and collectively as a team member

- Experiences in Customer Service Field will be an added advantage

Inside this Business Group

Intel's Human Resources group is responsible for hiring, developing and retaining the best and brightest employees while continuing to strengthen the company's culture and values. Intel Human Resources provides first-rate, cost-effective services and support to employees worldwide and is dedicated to advancing Intel's business goals.

MYIntel Contract EmployeeJR0169046
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