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Job ID: JR0163944
Job Category: Engineering
Primary Location: Guadalajara, JAL MX
Other Locations:
Job Type: Experienced Hire

Data Center Customer Engineering Support

Job Description

Intel Data Center Platform group is seeking a highly motivated hands on Applications Engineer to support and debug customer problems within XEON platforms design.

As an Applications Engineer you will be part of a team that scale Intel's technologies that reach in the data center through customer advocacy having close communication with field and sales teams for North America major accounts and by providing technical expertise and guidance in data center products.

In this role your responsibilities will include but are not limited to the following :

  • Work closely with field engineering and customer design teams including onsite technical support to assist in design and verification of customer products using Xeon architecture through the whole PLC. If needed orchestrate other resources in order to fully resolve customer issues and queries.
  • Perform design evaluations and recommend strategies to optimize designs for important design opportunities creating and sustaining official technical documentation that we provide to customers under nondisclosure agreements
  • Develop technical collateral and presentations for internal and external audiences
  • Anticipate future customer requirements in order to contribute to product planning and definition of product enhancements having periodic recurrent meetings with customers
  • Remain informed and knowledgeable on Server based technologies High Performance Computing Storage and in CPU Intel Architecture based systems

Behavioral traits will include:

  • Excellent communication skills both in English and Spanish
  • Collaboration with cross functional HW and SW team to solve complex issues and improve efficiency
  • Willingness to solve complex problems


You must possess the below minimum qualifications to be initially considered for this position Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates

Minimum Qualifications

BS or MS in Computer Science Engineering or equivalent with a minimum of 5 years of relevant experience in Data Center environment

  • Understanding of Cloud technologies and Cloud services
  • Python Scripting and or C Programming
  • Debug skills
  • Linux OS Windows OS Knowledge
  • System platform level debug and root cause isolation methodology and lab tools / equipment
  • Advanced English level

Preferred Qualifications

  • CPU Microarchitecture experience
  • Experience in Cloud as a service and validation
  • Experience in Logic or Protocol Analyzer equipment

Inside this Business Group

The Data Platforms Engineering and Architecture (DPEA) Group invents, designs & builds the world's most critical computing platforms which fuel Intel's most important business and solve the world's most fundamental problems. DPEA enables that data center which is the underpinning for every data-driven service, from artificial intelligence to 5G to high-performance computing, and DCG delivers the products and technologies—spanning software, processors, storage, I/O, and networking solutions—that fuel cloud, communications, enterprise, and government data centers around the world.

MXExperienced HireJR0163944
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