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Job ID: JR0122285
Job Category: Engineering
Primary Location: Phoenix, AZ US
Other Locations:
Job Type: College Grad

Factory Automation Software Support Engineer

Job Description

Provide support for factory automation software on the Assembly Test Technology Development (ATTD) manufacturing floor.

Automation software is used to enforce business process, control processing on the manufacturing equipment & to collect data.

This position is an Exempt Compressed Work Week (CWW), night frontend shift position (shift 4: 10 p.m. to 10 a.m, Sunday, Monday, Tuesday and every other Saturday) and requires individuals to work a 12 hour shift at our Chandler, Arizona site.

Job responsibilities are as follows:

  • Own application problem resolution for incidents/issues that are escalated up from first-level support teams
  • Bring multiple key stakeholders together on a bridge to affect a quick resolution in order to minimize impact to the TD factories.
  • Document and communicate findings to all key stakeholders.
  • Work with Application Owner to create and maintain troubleshooting documentation.
  • Work with Product Owner to improve product usability, quality and maintainability.
  • Identify and drive opportunities for operational improvements, including design and development of automated software support tools as needed to improve operational efficiency.

This is an entry level position and will be compensated accordingly.

The ideal candidate should exhibit the following behavioral traits:

  • Analytical, diagnostic and problem-solving skills
  • Communication, people skills and customer service ethic
  • The ability to work independently, readily adapt to change and balance multiple priorities in a self-directed manner
  • The ability to integrate well into a dynamic, professional, and high-performing team that provides mutual support and coverage to other team members.


You must possess the below minimum qualifications to be initially considered for this position.

Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates.

Knowledge and/or experience listed below would be obtained through a combination of your school work/classes/research and/or relevant previous job and/or internship experiences.


  • Bachelor's degree in Computer Science or Computer Engineering, or related discipline with 3 months of experience.

The candidate must have knowledge in the following areas:

  • Software and database development.
  • Demonstrated familiarity with Windows operating systems, including the ability to comprehend and manage XML configuration files, log files, diagnostic tools, software versions, etc.
  • Working knowledge of software engineering practices, testing methodologies, etc.


  • Knowledge of manufacturing processes and business environments, and the ability to follow business processes in a disciplined manner

Inside this Business Group

As the world's largest chip manufacturer, Intel strives to make every facet of semiconductor manufacturing state-of-the-art -- from semiconductor process development and manufacturing, through yield improvement to packaging, final test and optimization, and world class Supply Chain and facilities support. Employees in the Technology and Manufacturing Group are part of a worldwide network of design, development, manufacturing, and assembly/test facilities, all focused on utilizing the power of Moore’s Law to bring smart, connected devices to every person on Earth

Posting Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance....

USCollege GradJR0122285
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