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Job ID: JR0121824
Job Category: Marketing
Primary Location: Santa Clara, CA US
Other Locations: US, California, Folsom;US, California, San Francisco;US, Oregon, Hillsboro
Job Type: Experienced Hire

CXS Analytics Manager Voice of the Customer

Job Description

At Intel, we consider Customer Experience and Sales foundational to our success, and we want to provide the best service possible in the most efficient and scalable way. Using analytics to understand customer needs, influence marketing content decisions, and drive relevancy in the work we do is critical to helping us scale our business effectively. As the Analytics Manager responsible for our Voice of the Customer analysis, you'll lead our efforts to derive meaningful customer insights through data, partnering with senior leaders across the company so we can be successful in achieving our goals and measuring our performance.

You'll have deep technical skills and a real passion for helping Intel make data-informed decisions. You'll be fearless, independent, and excited about having a big impact in a growing team. You'll come with a strong understanding of the technology landscape, customer support, community management, marketing research, digital analytics, as well as the ability to tell a compelling story with data.

As a successful candidate your responsibilities may include:

  • Develop a robust understanding of Intel's Businesses, Audiences and their Customer Journeys
  • Develop strong relationships and collaborate with Customer Experience and Sales leadership and key, cross-functional partners to determine Intel's VoC needs. Translate business questions, concerns, and challenges into customer information requirements.
  • Review customer experiences through digital footprint, lead nurturing, sales pipeline and other sources of engagement.
  • Synthesize raw information into an understanding of customer pain points and opportunities.
  • Recommend and drive a course of action (e.g. new experiences, messaging, engagement strategies, etc.).
  • Educate and raise awareness of the value of VoC insights across the organization.

A successful candidate will demonstrate:

  • Experience of diving deep into customer journeys to understand and empathize with customer pain points and identify opportunities with respect to customer engagement, business strategy, and quality of service.
  • Experience in global vendor management (research, incentive, and recruiting)
  • Experience with survey design (online, phone, mail), data collection
  • Experience in analyzing and interpreting a mix of qualitative and quantitative data, constructing compelling narratives, and providing recommendations on complex topics.
  • Experience applying statistical techniques and working knowledge of statistics concepts.
  • Experience in manipulating and analyzing data (added bonus if experienced in SQL, R, Python).
  • Strong interpersonal skills and the ability to build trust and partnerships with key stakeholders.
  • Ability to manage multiple timelines and commitments.


Qualifications

You must possess the below minimum qualifications to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates.

Minimum Qualifications:

  • BS in Business Administration, Analytics, Marketing or related field.
  • 7+ years of related experience in marketing / sales analytics
  • 2+ years of related experience in customer research-focused roles (e.g. Voice of Customer, Market Research, Primary & Secondary Research, Customer Insights / Analytics).
  •  This U.S. position is open to U.S. Workers Only. A U.S. Worker is someone who is either a U.S. Citizen, U.S. National, U.S. Lawful Permanent Resident, or a person granted Refugee or Asylum status by the U.S. Government. Intel will not sponsor a foreign national for this position.

Preferred Qualifications

  • 2+ years of experience working in a business that is in Technology and B2B
  • Experience creating and sharing dashboards / data visualizations (e.g. Tableau, Datorama, PowerBI).
  • Experience creating and/or maintaining web pages or Wikis.

Inside this Business Group

Intel's Sales and Marketing (SMG) organization works with global customers and partners to solve critical business problems with Intel based technology solutions. SMG works across business units to amplify the customers voice and deliver solutions that accelerate their business. Our teams work across the entire sales cycle, pushing ingredient products to our "billings" customers while also pulling end solutions through to "consumption". We work across numerous industries, including retail, enterprise and government, cloud services and healthcare as examples. The operations team focuses on forecasting, driving alignment with factory production and delivering efficiency tools and our marketing capability drives demand and localized marketing in locations around the globe. Our sales force navigates a complex partner and customer ecosystem while shaping product roadmaps, driving value for our customers, and collaborating to harness emerging technology trends to deliver comprehensive solutions.



Other Locations

US, California, Folsom;US, California, San Francisco;US, Oregon, Hillsboro



Posting Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance....

USExperienced HireJR0121824
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