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Provide technical support by phone, chat, email, and web ticketing interfaces to internal and/or external customer on software/hardware products, business processes, and services. Responsibilities include answering incoming calls and providing technical assistance following established procedures and guidelines. Responsible for routing more advanced problems outside of established guidelines to appropriate personnel. Assignments are semi-routine in nature. Work performed within generally defined parameters. Some degree of judgment required in resolving non-standard problems. Normally receives general instructions on most work.
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All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance....