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Job ID: JR0013102
Job Category: Intern/Student
Primary Location: Folsom, CA US
Other Locations:
Job Type: Intern

Internship - New Technology

Job Description
  • Technical Support Internship - Opportunity to work closely with Intel's latest technology including development boards, artificial intelligence and drones. The Technical Support Engineer intern is vital to the success of this highly effective support function and ensures that our customers are provided with innovative, effective and timely solutions they require to complete their tasks and resolve their issues. We are looking for the best and brightest to join our team so bring your energy and enthusiasm and put your talents to work in a world class support organization.Provide proactive and reactive support to all external customers. Provide overall escalation management and technical solutions when issues are reported to them, including but not limited to, review of open issues on a daily basis, updating our first level support team on the status of their escalated cases, and assisting in the reproduction of issues. Log all testing, troubleshooting and research done when processing a resolution. Produce articles for submission into product knowledge base. Maintain a high level of knowledge and professionalism. Create product troubleshooting guides to assist support teams. Provide effective and timely communication to support teams.


The ideal candidate should exhibit the following behavioral traits:

- Problem-solving skills
- Ability to multitask
- Strong written and verbal communication skills
- Ability to work in a dynamic and team oriented environment

You must possess the below minimum qualifications to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates. Experience listed below would be obtained through a combination of your school work/research and/or relevant previous job and/or internship experiences.

- Must be pursuing a Bachelor's degree in Computer Engineering, Electronic Engineering or Computer Science.
- 6+ months of experience in all phases of software development life cycle.
- 6+ months of experience in Operating Systems and Computer architecture
- Minimum 3 months experience with machine learning.
- Applicants must have a legal right to work in the US without sponsorship.

Preferred Qualifications:

- Customer Service
- Artificial Intelligence experience
- Independent Laboratory work

Inside this Business Group

The Intel Sales Organization works globally to solve critical business problems with Intel based technology solutions. Our customers range from the world's largest enterprises and institutions including Fortune 100 companies, Governments to Systems Integrators and Emerging solutions providers. We partner with innovators and makers to enable inventions in Personal Technology, Cloud Services, Internet of Things, Healthcare, Big Data and Wearable's. Our Sales Force works across multiple industries and navigates a complex partner and customer ecosystem as we shape product roadmaps, drive value for our customers, and collaborate to harness emerging technology trends with the delivery of comprehensive solutions.

Posting Statement. Intel prohibits discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.
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