Provide technical support by phone, chat, email, and web ticketing interfaces to internal and/or external customer on software/hardware products, business processes, and services. Responsibilities include answering incoming calls and providing technical assistance following established procedures and guidelines. Responsible for routing more advanced problems outside of established guidelines to appropriate personnel. Assignments are semiroutine in nature. Work performed within generally defined parameters. Some degree of judgment required in resolving nonstandard problems. Normally receives general instructions on most work.
Inside this Business Group
MUST:At least 2 years practical experience in System\IT In depth knowledge of Windows XP-10 + Windows server OS Familiarity with Microsoft Active Directory Understanding of TCP\IP and network infrastructureUnderstanding of PC hardware and driversWritten and spoken English communication skills Advantage:Scripting languagesMicrosoft certificationsAdditional certificationsPersonal:Very high customer orientationAbility to work independently and in a teamOrganized, dedicated, tolerantProactive and inventive
The Platform Engineering Group (PEG) is responsible for the design, development, and production of system-on-a-chip (SoC) products that go into Intel’s next generation client and mobile platforms. PEG strives to lead the industry moving forward through product innovation and world class engineering.