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Job ID: JR0008914
Job Category: Engineering
Primary Location: Los Angeles, CA US
Other Locations:
Job Type: Experienced Hire

Systems Technical Support Engineer - FreeD

Job Description

About the company:

Intel FreeD is a dynamic and creative group with a start-up atmosphere within Intel, developing the future of video technology. 
"FreeD" stands for Free Dimensional Video, and is an entirely new concept for capturing, processing and rendering video that allows users to immersive interact with real, live video. 
Our content is captured in the largest sport and entertainment venues in the world -Super Bowl, Soccer, NBA, etc. and is used today on television. 

Brief Description
The position of a ‘Systems Technical Support Engineer’ consists of being the first line of contact for FreeD’s operators on sites during live events when encountering system operation failures and image quality problems, together with setting up systems on new sites (Software side).

  • Understanding in depth a broad range of image processing, computer vision, and 3D modules and tools.
  • Understanding a decentered and complex system.
  • Diagnose system operation and image quality issues through processes of elimination, analyzing the system and the problem’s symptoms.
  • Configure modules to fit various environment changes.
  • Receive inbound FreeD operators calls, chats and email inquiries.
  • Provide easily understood answers adapted to the FreeD operator’s situation.
  • Document issues appropriately based on existing guidelines.


Qualifications and Requirements
- Graduate B.Sc. in Software / Electrical Engineering / Computer Science (in the fields of Image processing or signals processing).
- Technical understanding and an ability to learn complex system.
- Flexibility to work in shifts / nonstandard hours and fly to onsite support.
- Self-learning abilities.
- Team player.
- Out of the box thinker

- Familiar with image processing fields: Segmentation, camera calibration, stereo vision, color matching, stabilization.
- Familiar with Abode products – Photoshop and After Effects.
- Scripting abilities.

Inside this Business Group

Intel's strategic equity investment group, Intel Capital, manages one of the largest corporate venture programs in the technology segment, with worldwide investments and support. Holding equity stakes in more than 550 companies worldwide, Intel's investments outside of the United States span over more than 20 countries across 5 continents. Intel Capital is responsible for investing in technology companies to increase demand for existing products and services, ultimately expanding new business objectives for Intel.

Posting Statement. Intel prohibits discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.
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