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Job ID: JR0007169
Job Category: Engineering
Primary Location: Cork, IE
Other Locations:
Job Type: Experienced Hire

Production Operations Engineer

Job Description

Overview of the Team

With a global research footprint, Intel Security provides the most comprehensive Global Threat Intelligence in the industry. Backed by a portfolio of more than 400 patents and a network of millions of sensors spanning the Internet, Intel Security delivers unparalleled protection against both known and emerging security threats via a complete suite of products and solutions.

The Core Cloud Services Engineering Operations team are responsible for design, implementation and end to end operations of the Cloud Services that protect both Intel Security’s Consumer and Enterprise Customers. The services provide continuous protection to our customers with a very strong focus on quality and an extendible services platform to internal partners & product teams.

Basic Function and Scope of the Position

  • You will be part of a global team that is responsible for Intel Security Cloud Services that enable protection at the endpoint products on a continuous basis.
  • You will be responsible for supporting Cloud service measurement, monitoring, and reporting
  • Improving overall operational quality through common practices and by working with engineering, QA, IaaS, and product DevOps teams
  • You will be responsible for the supporting efforts that improve operational performance and availability of Intel Security Production environments
  • You will be responsible for continuous measurement and high availability of the Production environments
  • You will provide technical support for day to day operations of critical Cloud Services as part of an operational support rotation.  This will require participation on our On Call rotation
If you are passionate about running and continuously improving world class Cloud Platform Services, we are offering you a unique and great opportunity to build your career with us and gain experience working with high-performance Cloud systems.

Specific Responsibilities/Functions

  • You will work closely with Engineering Ops and DevOps colleagues to ensure system health
  • You will have ownership and responsibilities for the high availability of Production environments and the deployment of new services in to production
  • You will work with the Engineering and Operations teams to review and approve Systems design and architecture
  • You will be responsible for software application staging, testing and deployment
  • You will assist with creation of systems architecture diagrams and documentation
  • You will be part of a global support operation made up of DevOps, Production Ops and Engineering Ops including event response and recovery efforts
  • You will input into the monitoring of systems applications and supporting data
  • You will report on system uptime and availability
  • You will act as a key interface with other internal teams and Intel Security IT
  • You will collaborate with other team member on best practices

Experience, Knowledge and Skills

  • Excellent verbal and written communication skills
  • Proven ability to work independently; deploying, testing and troubleshooting systems
  • Experience supporting high availability systems and scalable architectures
  • An experienced, versatile and creative engineer with system administrator level experience of Linux and Windows
  • Experience working with and supporting production-level services within public cloud environments
  • Strong production support background and experience of in-depth troubleshooting
  • Experience using Monitoring & Alerting tools
  • VMware ESX deployment and administration
  • Basic Networking knowledge (Switches, VLANs, Firewalls, MPLS and Security) to assist Network team in troubleshooting
  • Significant experience of developing and maintaining relationships with a wide range of customers at all levels
  • Incident and Problem Management theories and practical experience


  • Awareness of ITIL best practices
  • Big Data technologies E.g. HBase, Hadoop, MongoDB
  • Familiarity with Containerization and associated management tools (Docker, Kubernetes)
  • Cloud Computing experience / AWS
  • Automation/CI/CD experience, Puppet, Jenkins, Ansible
  • SQLServer, PostgreSQL or MySQL experience
  • Experience with PowerShell or other scripting languages


Inside this Business Group

The Intel Security Group combines employees from McAfee and Intel – people with security expertise in hardware, software, and solutions into one business unit focused on building hardware, software, services and end-to-end security solutions. Intel Security Group sets the stage for new levels of collaboration and innovation and will drive leadership in the industry by providing ubiquitous security and identity protection for people and businesses worldwide.

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