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Job ID: JR0003846
Job Category: Engineering Management
Primary Location: Hillsboro, OR US
Other Locations: Texas, Plano;
Job Type: Experienced Hire

Support Engineering Operations Manager

Job Description

- Reporting to the head of Support Engineering - Operations SEO, the Operations Manager

- Oversees the operational performance of the Support Engineering Organization, tracking operational performance metrics

- Collaborates with SEO management to identify performance gaps, and drive improvement plans

- Establishes and maintains lines of communication across Support and Engineering organizations in support of projects and initiatives to improve customer satisfaction and driver operational efficiency

- Owns the SEO emergency contact process, ensuring coverage, tracking usage, and conducting retrospectives

- Manage the SEO websites and tools to facilitate knowledge sharing and collaboration


Minimum Requirements:
- 5+ years of leadership experience - people, project, and/or program management
- IT and/or IT Security background/experience
- Bachelor's degree and/or MBA strongly preferred
- Demonstrated ability to lead collaboratively through influence
- Attention to detail
- Expertise with Excel spreadsheets, statistical analysis, team collaboration tools, and presentations
- Customer-focused
- Can-do problem solving attitude

Inside this Business Group

The Intel Security Group combines employees from McAfee and Intel – people with security expertise in hardware, software, and solutions into one business unit focused on building hardware, software, services and end-to-end security solutions. Intel Security Group sets the stage for new levels of collaboration and innovation and will drive leadership in the industry by providing ubiquitous security and identity protection for people and businesses worldwide.

Other Locations

Texas, Plano;

Posting Statement. Intel prohibits discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

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