Basic Function and Scope of the Position
Role requires as a dedicated and singular customer focus for one of IntelSecurity’s most premium customers. This position will require a customer negotiated tailored approach to service delivery with a close liaison with a broad team across IntelSecurity.
Inside this Business Group
As a “Trusted Advisor”, a Resident Support Account Manager will foster strong relationships between IntelSecurity and its customer and will be relied upon to provide advice and recommendations, based upon their own experience and expertise, for IntelSecurity products across all levels of an organization. The RSAM will be a dedicated IntelSecurity resource. They serve as a customer advocate to support the proper functioning of IntelSecurity products deployed throughout the organization. They coordinate the IntelSecurity team and resources needed to resolve issues that prevent the proper operation of products in production. With a goal to support continued renewals and product purchases, they will think strategically and recognize opportunities for revenue generation and competitive displacement, and share that information with their Sales team.
The Intel Security Group combines employees from McAfee and Intel – people with security expertise in hardware, software, and solutions into one business unit focused on building hardware, software, services and end-to-end security solutions. Intel Security Group sets the stage for new levels of collaboration and innovation and will drive leadership in the industry by providing ubiquitous security and identity protection for people and businesses worldwide.