Apply Now    
Job ID: JR0001701
Job Category: Engineering Support
Primary Location: Plano, TX US
Other Locations:
Job Type: Experienced Hire

Product Specialist – Platinum Enterprise Support

Job Description

- Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.

-- Responds to situations where firstline product support has failed to isolate or fix problems in malfunctioning equipment or software.

- Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training.

- Provides support to customer/users where the product is highly technical or sophisticated in nature.


- Minimum five years applicable experience in technical support environment with named or dedicated accounts
- Extensive knowledge of TCP/IP Networking, hardware, protocols, LAN configuration, security architectures and LAN/WAN technologies
- Must possess strong technical troubleshooting skills
- Strong knowledge of security hardware, software, and management platform with emphasis on installation, troubleshooting, upgrading, integration, and client/server operations is desired - - Associates or Bachelors Degree, especially in computer science or a related field, is desired - - Professional organization certifications in computing fields are highly desirable
- Progress towards, or completion of, certifications with Microsoft, Sun, or Linux is desired. Equivalent technical work experience, validated through references, is considered as relevant as certifications
- Excellent writing and verbal communication skills
- Strong personal interaction and telephone interaction skills at the business professional services level
- Strong personal computing skills in Windows Operating Systems and Windows Server Systems
- Solid knowledge of the use and configuration of virtual environments such as VMWare
- Ability to multitask and prioritize job requirements in a dynamic environment
- Strong knowledge of the Intel Security product lines which include the following products: - McAfee MVM, McAfee DLP
- Strong technical background in Microsoft Server Operating systems to include Server 2008 and Server 2012
- Familiarity with SQL current versions
- Knowwledge of AD and security groups
- Familiarity with security software, mobile applications, and enterprise mobility concepts Firewall concepts: Ports, NAT translation, and knowledge a plus
- Experience with IIS 6 and 7, CSR generation, and SSL Certificates DNS and name resolution skills required
- General understanding of network infrastructure to include DMZ, Routers, Networks, Switches, and Firewalls

Inside this Business Group

Posting Statement. Intel prohibits discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.
Apply Now    

What would you like to do now?

Connect with Us

Get Job Alerts

Get started
Student Center

Find out more about working at Intel

Learn more
Hiring Process

Hiring Process

Learn more

Grow your network of opportunities