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Job ID: JR0814476
Job Category: Sales
Primary Location: Paris, A8 FR
Other Locations:
Job Type: Experienced Hire

Support Account Manager

Job Description
Job Description: Ensures quality service and operational performance within the parameters of program and delivery standards that drive constant improvement in customer satisfaction. Plans and oversees enterprise-level support and service activities for company products and services for a designated client or group of clients. Develops client relationship and understanding of client business and product installations to identify service needs, plan service delivery and drive use of proactive service and support mechanisms to reduce client downtime and support costs. Acts as single point of client contact to coordinate resolution of service incidents and escalation of technical issues. Provides pro-active communication to help customers avoid product or security issues within their environment. Engages resources from across support and engineering as needed to resolve customer product or security issues. Works with Sales team to identify opportunities for growth in the client environment. Collaborates with sales and support groups to demonstrate value of Enterprise support offering to client and identify opportunities for expanded support business.


Qualifications

Fluent (native) FrenchGood business English spoken and writtenDrivers-license

Inside this Business Group

The Intel Security Group combines employees from McAfee and Intel – people with security expertise in hardware, software, and solutions into one business unit focused on building hardware, software, services and end-to-end security solutions. Intel Security Group sets the stage for new levels of collaboration and innovation and will drive leadership in the industry by providing ubiquitous security and identity protection for people and businesses worldwide.

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