Software Escalation Engineer
In this role, you will be responsible for triaging and investigating production issues/escalations that are reported by Product Engineers or the support team. You will determine the root cause for the issue, and propose a solution to the core/sustenance team.
CRT is a central point of contact for reporting production issues. You will also be guiding the team and providing mentorship to team members to ensure the team is working smoothly and the case backlog is effectively managed. 50% of the time will be spent on triaging and debugging cases; 30% time will be spent in reviewing the code to identify where the issue is and 20% of the time will be spent communicating with the team and other peer groups.
Inside this Business Group
Required Skills :
Excellent communication skills
Excellent analytical, critical thinking, and reasoning
Experience with C++ programming
Experience with Multi-threaded programming, COM based programming
Proficient in Win 32 application debugging with Sys internal Tools
Experience debugging applications with Win DBG
Comfortable with PYTHON programming
Nice to have Skills: Knowledge in Android, PHP might be an asset.
The Intel Security Group combines employees from McAfee and Intel – people with security expertise in hardware, software, and solutions into one business unit focused on building hardware, software, services and end-to-end security solutions. Intel Security Group sets the stage for new levels of collaboration and innovation and will drive leadership in the industry by providing ubiquitous security and identity protection for people and businesses worldwide.