Inside this Business Group
Education and qualifications:The successful candidate will hold a Bachelor's degree from a university of recognized standing. A Master's in Business Administration (MBA) would be an asset.Experience and technical skills :A professional that has experience in developing and delivering customer experience strategies and programs in an organization recognized for its success in customer excellence.Is at the forefront of leading edge customer insights - big data, data integrity, forecasting, trend analysis, competitive positioning and profiling. Able to capture and analyze customer metrics to improve retention, loyalty and experience.Experience with Net Promoter methodology and system implementation and maturation cyclesStrong leader/collaborator - able to partner and influence the business globally to deploy cultural strategies and implement the plan. Will work across every segment of the organization to connect and align all touch points to ensure the service experience is consistent across every aspect of the organization.Ability to drive accountability throughout the organization by leveraging metrics - financial, operational and customer data.High intellect and business acumen - anticipates and assesses needs; manages business risks and organizational dynamics; problem-solver: able to analyze diverse options, identify and articulate likely consequences, and develop and propose superior fact-based solution.Experience and comfort working with Senior Executives to gain support for new initiatives and investments.Personal Characteristics:Collaborative leader - tears down silos to build active partnerships with business teams internally to drive a more compelling customer experience across the organizationManagerial courage - has the experience and judgment to not hold back things that need to be said or done; provides direct, positive and corrective feedback to others; will influence, challenge and persuade others to the right course of action.Influencer - possesses strong impact and influencing skills to gain support and commitment from others and mobilize people to take action. Ability to drive and achieve results through others.Visionary - communicates a compelling road map; looks to the future and inspires others to follow.Change agent - challenges the status quo.Strong execution skills - not afraid to roll up sleeves.An implementer of best practices - someone who will create the processes, practices and metrics to build and achieve continuous improvement.Confident decision-maker - demonstrates sound judgment; great analytical tool kit with the ability to instill trust and deliver the desired results.Flexible - patient, able to lead and manage change.
The Intel Security Group combines employees from McAfee and Intel – people with security expertise in hardware, software, and solutions into one business unit focused on building hardware, software, services and end-to-end security solutions. Intel Security Group sets the stage for new levels of collaboration and innovation and will drive leadership in the industry by providing ubiquitous security and identity protection for people and businesses worldwide.