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Job ID: JR0814408
Job Category: Intern/Student
Primary Location: Nizhni, NGR RU
Other Locations:
Job Type: Intern

Product Support Engineer Intern

Job Description

  • Provide technical support to Intel customers during post-launch life cycle
  • Replicate customers' problems in lab environment and work to find solutions
  • Enable customers with technical design documentation, firmware, drivers, etc.
  • Preparing and delivering technical and marketing presentations in remote (webinar) and face to face format
  • Work with stakeholders (engineering and field sales teams) in USA, Asia and Europe.


Required knowledge are:

  • Basic understanding of PC Intel Architecture: motherboard components, processor features, etc.
  • Familiarity with operating systems (Windows, Linux, Android).
  • Practical experience in assembling and disassembling PC and OS installation and configuration.
  • Basic understanding of wired and wireless network technologies.
  • Practical skills of setting up and troubleshooting a network configuration would be a plus.
  • Well-developed logic and problem solving skills;
  • Strong presentation skills (this role will require providing trainings in training events to customers and contact center vendors).
  • Discipline, diligence and persistence required to follow-up on actions;
  • Excellent verbal and written English; knowledge of other European language would be a plus.
  • Keen personal interest in computing and IT-related technologies would be an added advantage.

Additional skills may be an advantage:

  • Ability to quickly learn about new products and technologies;
  • Capable of working unsupervised by prioritizing work and focusing on meeting agreed objectives in required timeframe
  • Programming skills: Bash, C
  • Team player
  • Good attention to details
  • Microsoft Windows*/Linux Operating System administration familiarity beyond that of a general user
  • Existing experience in system/network administration and hardware assembling would be an added advantage.
Inside this Business Group

The Intel Sales Organization works globally to solve critical business problems with Intel based technology solutions. Our customers range from the world's largest enterprises and institutions including Fortune 100 companies, Governments to Systems Integrators and Emerging solutions providers. We partner with innovators and makers to enable inventions in Personal Technology, Cloud Services, Internet of Things, Healthcare, Big Data and Wearable's. Our Sales Force works across multiple industries and navigates a complex partner and customer ecosystem as we shape product roadmaps, drive value for our customers, and collaborate to harness emerging technology trends with the delivery of comprehensive solutions.

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