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Job ID: JR0010063
Job Category: Engineering Support
Primary Location: Aylesbury, UK
Other Locations:
Job Type: Experienced Hire

Technical Support Engineer - Tier I

Job Description

Must have:

  • Bachelor's Degree in Computer Science, Computer Engineering or related discipline
  • Fluent in English and German
  • Previous experience of working in an IT based telephone support role
  • Basic Networking Skills Understanding of various Operating Systems Windows XP, Windows 7/8/10, Server 2003, Server 2008, Mac OS
  • Excellent communication skills
  • Excellent troubleshooting and analytical skills Experience of ticket logging systems
  • Ability to handle technical issues from opening through to resolution or escalation to next tier

Nice to have:

Microsoft Certified Professional qualification and Security+ Certified

Exposure to a range of computer operating systems and software with emphasis on navigation, basic troubleshooting, upgrading, and some client/server operations

What we offer you:

6 weeks technical training.

We give you opportunities to transform technology and create a better future, by delivering products that touch the lives of every person on earth. As a global leader in innovation and new technology, we foster a collaborative, supportive, and boredom-free environment-where the brightest minds in the world come together to achieve exceptional results.

We offer a competitive salary and financial benefits such as bonuses, retirement plans, life and disability insurance, opportunities to buy Intel stock at a discounted rate, and Intel stock awards eligibility at the discretion of Intel Corporation.We provide benefits that promote a healthy, enjoyable life: excellent medical plans, wellness programs and amenities, flexible work hours, time off, recreational activities, discounts on various products and services, and many more creative perks that make Intel a Great Place to Work! We're constantly working on making a more connected and intelligent future, and we need your help. Change tomorrow. Start today.


Qualifications

Technical Support Engineer Tier 1 English/German Aylesbury, UK

Join Intel-and secure the future.Intel is in the midst of an exciting transformation, with a vision to create and extend computing technology to connect and enrich the lives of every person on Earth. So join us-and help us create the next generation of technologies that will shape the future for decades to come.

Position description:
Gold Business Support works to exceedingly high standards with every customer to ensure that the reputation of McAfee is maintained and can be relied upon to deliver great service and return on investment.
You will be joining the Complex product support team, this team deals with endpoint protection, Encryption as well as supporting ePolicy Orchestrator which is the core management software for McAfee products.

What you'll do:
The Technical Support Engineer will provide telephone e-mail based technical support to corporate customers with an aim of resolving 70% plus within Tier 1. Document and record each interaction with the customer with clear and concise information/resolution according to McAfee standards of quality on our call logging system.Maintain excellent customer satisfaction rating whilst striving for high quality audit scoresAchieve or exceed departmental goals for Case Management, Email and Phone response times, and Customer Satisfaction scores Adhere to McAfee Gold Business Support best practice guidelines

Inside this Business Group

The Intel Security Group combines employees from McAfee and Intel – people with security expertise in hardware, software, and solutions into one business unit focused on building hardware, software, services and end-to-end security solutions. Intel Security Group sets the stage for new levels of collaboration and innovation and will drive leadership in the industry by providing ubiquitous security and identity protection for people and businesses worldwide.

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