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Job ID: JR0010211
Job Category: Sales
Primary Location: Manila, PH
Other Locations:
Job Type: Experienced Hire

Support Account Manager

Job Description

Intel Security, the leader in intrusion prevention and security risk management, proactively secures systems and networks, worldwide. Our unmatched security expertise, focus on manageability, and proven ability to successfully prevent attacks are the reasons why Intel Security is the security solution of choice for homes, businesses, service providers, and the public sector.

JOB PURPOSE

The Support Account Manager (SAM) is a dedicated support contact for Enterprise level Customers. The SAM provides technical account management and solutions to the Enterprise level Customers for all Intel Security products.

MAIN RESPONSIBILITIES

  • To know and understand the customers environments and anticipate their needs.
  • Build a solid relationship with customers through regular on site visits and gain an insight into their visions and the suitability of Intel Security’s products in that framework.
  • Supports company’s selected Enterprise Support customer base and provides technical assistance post sales
  • Build or configure system level diagnostics to isolate and correct problems in conjunction with Product Specialists
  • Provide highest level of Customer service with quick and prompt responses to Customers
  • Provide solutions or workarounds to Enterprise Support Customers problems with guidance from Product Specialists
  • Be contactable 24 x 7 for Enterprise Support Customers
  • Escalate and manage Cases within the timeframes allotted
  • Be accountable and responsible for Customer Satisfaction within located country
  • Record and document all issues related to Customers – Internal and External
  • Visit Customers periodically or as required
  • Manage Technical Relationship with Customers as required
  • Act as technical advisor to customers where required
  • Identify Customers technical needs and manage as required
  • Proactively provide Support to customers by maintaining continued contact
  • Meet Service Levels and response Charters as allotted
  • Drive the Intel Security Customer Care portfolio to increase strategic position
  • Evaluate market opportunities, identify customer needs and value proposition
  • Drive and disseminate marketing and promotional programs to grow revenue from current services
  • Establish and sustain close engagement with sales, service delivery
  • Participate in strategic and tactical sales and customer situations as a valued Enterprise Support champion


Qualifications

Inside this Business Group

The Intel Security Group combines employees from McAfee and Intel – people with security expertise in hardware, software, and solutions into one business unit focused on building hardware, software, services and end-to-end security solutions. Intel Security Group sets the stage for new levels of collaboration and innovation and will drive leadership in the industry by providing ubiquitous security and identity protection for people and businesses worldwide.

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