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Job ID: JR0814973
Job Category: Intern/Student
Primary Location: Swindon, WIL GB
Other Locations:
Job Type: Intern

GRL CRM Intern 2017

Job Description
The Customer Returns Management team is responsible for managing all aspects of product returns for Intel's EMEA customer base in line with Intel's Returns Policies and Procedures and Corporate Warranty agreements. We work with a large customer base reaching OEMs, Distributors and Resellers. As a member of the team you are responsible for a portfolio of customers and your role is to ensure success in returning products for these customers and working any additional requirements based on the customers needs; this may include delivering training to the customer F2F or webinar, designing new service offerings supporting the customer's business, completing an internal proposal, gaining buy in and delivering to market. Requests/issues from customers can be ambiguous and complex and as a member of the team you are expected to complete root-cause analysis, liaise with the customer to resolve and deliver a high service for the program, from ensuring documentation is in place through to delivering new ideas/service for the program to ensure we remain competitive. Responsibilities would include; - Being the point of contact for all customer returns issues and ability to clearly communicate and represent Intel. - Be responsible for comparative returns analysis. - Providing post- sales support: quality issues, shipment discrepancies, returns. - Improving business processes to increase productivity.


Qualifications

This is a 13 month fixed-term placement suitable for students currently studying a degree course and is targeted at 2nd year students enrolled in a 4 years bachelor's degree, which includes a year in industry. You must be on course for a minimum 2.1 degree, preferably studying a Business, Computer Systems or Information Systems related discipline. Additional skills required include: - Excellent verbal and written communication skills - Ability to work independently or as part of a team to collaborate with others to achieve high quality results - Ability to multitask and work in a fast-changing environment - Ability to research/analyse information and communication results/recommendations - Skilled at critical thinking and problem solving

Inside this Business Group

As the world's largest chip manufacturer, Intel strives to make every facet of semiconductor manufacturing state-of-the-art -- from semiconductor process development and manufacturing, through yield improvement to packaging, final test and optimization, and world class Supply Chain and facilities support. Employees in the Technology and Manufacturing Group are part of a worldwide network of design, development, manufacturing, and assembly/test facilities, all focused on utilizing the power of Moore’s Law to bring smart, connected devices to every person on Earth

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