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Job ID: JR0803267
Job Category: Intern/Student
Primary Location: Penang, PNG MY
Other Locations:
Job Type: Intern

Undergrad Intern Technical

Job Description
Job Description: Provide technical support by phone, chat, email, and web ticketing interfaces to internal on software/hardware products, business processes, and services. Responsibilities include answering incoming calls and providing technical assistance following established procedures and guidelines. Responsible for routing more advanced problems outside of established guidelines to appropriate personnel after consulting senior full time employees. Assignments are semi-routine in nature. Work performed within generally defined parameters. Some degree of judgment required in resolving non-standard problems. Normally receives general instructions on most work..


Qualifications

Good Communication skill as this is a service desk function whereby you might be required to interact with customers on phone/chat 2. IT background/knowledge and logic/troubleshooting skill 3. Analytical skill which includes usage of MSExcel for data analysis, charting, pivot tables 4. Unix knowledge would be added advantage

Inside this Business Group

Intel's Information Technology Group (IT) designs, deploys and supports the information technology architecture and hardware/software applications for Intel. This includes the LAN, WAN, telephony, data centers, client PCs, backup and restore, and enterprise applications. IT is also responsible for e-Commerce development, data hosting and delivery of Web content and services.

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